Hospital Update

Update to Return Policy

Due to the current situation, returns or exchanges are temporarily suspended.

Update Regarding Pets & SARS-CoV-2

We have just received a veterinary advisory that SARS-CoV-2 has been detected in a dog in Ontario, where the dog did not have any clinical signs of the disease.

The advisory states “the current understanding of COVID-19 is that the overall risk of infection and illness in most domestic animals is low, with current evident suggesting mink, ferrets, cats and more rarely dogs can be infected with SARS-CoV-2.  There is still uncertainty about what these infections mean in animals and how this virus behaves in various animal species.”

Testing of pets is not recommended at this time, as the virus is primarily transmitted person-to-person and not through animal contact.

  • As SARS-CoV-2 is an emerging hazard, recommendations about pets will be updated as available
  • Our veterinarians screen owners prior to every appointment, which helps to determine if their pet has been in contact with a person diagnosed with COVID-19

The World Health Animal Organization recommends the following basic hygiene procedures when handling and caring for animals, which include:

  • Hand washing before and after being around and handling animals, their food, or their supplies
  • Avoid kissing animals
  • Avoid being licked by animals
  • Avoid sharing food with animals

“People with COVID-19 symptoms, or those who are self-isolating due to contact with a COVID-19 case, should restrict contact with their pets, livestock or any other animals, and exercise the same infection control precautions they would around people.” As recommended in the veterinary advisory, October 23, 2020

Non-Essential Services – Phase In Approach

We are working diligently to return to the ability for full services and to have clients come into the hospital.  However, we will be continuing as a Controlled Access Hospital, with curbside access, until such time as we are able to meet the government requirements for having clients enter our hospital.  This requires health and safety protocols to be in place to help support physical distancing requirements.

For our first phase, we are scheduling patients in for surgeries, vaccines, annual checkups and heartworm tests.  We continue to schedule patients in for essential appointments.

Our second phase will address allowing clients into our hospital.  Our second phase will be a gradual step approach, different than the speed at which we moved to being a Controlled Access Hospital.  This involves signs, changes to the reception area, additional PPE (personal protective equipment), and ensuring physical distancing, just to name a few things.  We are already working on sourcing the products and/or services required; however this itself will take some time.

We continue to be a Controlled Access Hospital

Please call us before you come to the hospital to confirm our current access requirements.  905-628-6821  

Please notify us if you are feeling ill or if you have returned from outside of Ontario in the past 14 days

We will work with you to provide medical care for your pet.  Options include:

  • Asking a family member or friend (over 18 years old) to bring your pet in for their scheduled appointment, with the veterinarian calling you to discuss your pet’s health care

Impact to Appointments

  • Appointments by prior arrangement only
  • Essential medical care appointments continue to be scheduled
  • Appointments are able to be scheduled for vaccines, annual checkups and heartworm tests
  • House call appointments are temporarily suspended and will resume as soon as we are able to offer this service again

For all appointments:

  • Please follow our team members directions
  • Call 905-628-6821 when you arrive to let us know that you are outside
  • Wait in your car until your appointment time
    • Late appointments will need to be rescheduled
    • Early appointments will be seen at their scheduled time
  • Make sure we have your current cell phone number
  • Only your pet is allowed in the hospital
  • Remain in your car while our veterinarian performs their exam and/or tests
  • Our veterinarian will discuss your case with you over the phone
  • Preference is for you to pay for your appointment over the phone (visa/mastercard)  Note: Debit and/or Cash are still accepted at the door

Impact to Prescription Refills

  • Please call ahead to request refills of your pet’s prescription medication
  • When requesting prescription refills, please provide:
    • your name
    • your pet’s name
    • for each medication you are requesting refills for
      • the medication name identified on your pet’s current prescription label
      • number of refills you are requesting
    • delivery option: choice of pickup or ship to home address
  • Your request will be reviewed by our veterinarians. You will be contacted if necessary.
  • Once your request is approved by our veterinarians, it will be prepared and you will be phoned when it is ready
  • Preference is for you to pay for your prescription over the phone when you are informed that your prescription is ready (visa/mastercard)   Note:  Debit and/or Cash are still accepted at the door
  • Once you have received notification that your prescription is ready, you can come to the hospital to pick it up.  When you arrive at the hospital, call 905-628-6821 to let us know that you are outside
  • A team member will bring your order to the door and place it on the cart outside
  • Please respect physical distancing requirements
  • Prescriptions can be
    • picked up using our curbside pick up option
    • shipped directly to your home address (for many prescription medications)    Delivery is $13.50 + tax, for local (Hamilton/Burlington addresses)

Impact to Food Orders

  • Please call ahead to order your food
  • Your order will be picked and you will be phoned when it is ready for curbside pick up
  • Preference is for you to pay for your food over the phone when you are informed that your order is ready (visa/mastercard) Note:  Debit and/or Cash are still accepted at the door
  • Once you receive notification that your order is ready for pick you can come to the hospital.  When you arrive at the hospital, call 905-628-6821 to let us know that you are outside
  • A team member will bring your order to the door and place it on the cart outside
  • Please respect physical distancing requirements

Conveniently Order Food through our Webstore

www.myvetstore.ca/dundasah

You can order your pet’s food through our webstore and have it delivered to your home. Delivery of food is $10.00 + tax. Food orders $100.00 or more receive free home delivery.

We continue to monitor the situation and work towards returning to the ability to offer house call appointments and have clients enter into the hospital.  We will provide updates as requirements, policies and guidelines change.  We wish you, your family and colleague’s safety, wellness and positivity during this challenging time.

Take Care and Stay Safe,

Your pet’s healthcare team at Dundas Animal Hospital

Operated by Dundas Animal Hospital Professional Corporation

115 King Street West
Dundas, ON, L9H 1V1
www.dundasanimalhospital.ca

Clinic Phone    905-628-6821
House Call Dept    905-628-8207
Fax     905-628-0163